FAQs

ConnectWithLynx partners with the best HVAC repair companies near you. When you submit a request for service, one of our partners will accept the request and immediately dispatch a skilled technician to your address. Timely arrival will be confirmed by using a one-time password that ConnectWithLynx provides to you.

ConnectWithLynx is a one-stop shop for all heating and air conditioning problems. See our “About Us” page for a list of common problems handled by our partners. Select your problem at time of service request to give our repair partners a preview of what to expect.

Making a request is easy. Just open the app, enter your location, select the type of service you need, create your account and submit your request. Nearby professionals will receive the notification and respond accordingly.

You pay ConnectWithLynx for connecting you with one of our partners when you submit your service request. We accept all major credit cards. You pay our HVAC partner directly for repairs performed.

If the repairman doesn't arrive at your location within the specified 1-2 hours, you can request a refund. We value your time and strive to ensure a prompt service.

Yes, ConnectWithLynx covers HVAC services in various locations across the United States. You can check the availability of services in your area through the app. When you put in your location, you will see a prompt regarding availability of the services.

We partner with established HVAC repair companies that have a track record of providing quality services. Our professionals undergo a verification process to ensure their expertise.

Unfortunately you can't track the location of the repairman. But you will get notified when the repairman comes at your location and also they will need to verify the authenticity with the OneTimePasscode (OTP) which you need to provide them.

If you require any additional services or repairs during the repairman's visit, you can discuss the details and costs directly with them.

If you have any questions or need assistance, you can reach out to our customer support team through the contact information available from the app via various methods. We're here to help make your HVAC service experience as smooth as possible.

If it takes more than 90 minutes for the technician to arrive, you can request a refund under ConnectWithLynx’s guarantee.

Our HVAC partners go through an extensive screening and vetting process that ensures their expertise, service quality, and customer satisfaction. Only the best companies in each local market have the opportunity to partner with us.

ConnectWithLynx’s app will notify you when the technician reaches your location. You will then provide a one-time password that will verify that you’re the right customer.

You can directly discuss any additional services you may require with the HVAC professional.